Tuesday, May 17, 2011

Apple Inc. Consumer Relations

Apple provides a variety of means for consumers to communication with the company on a particular question or concern. Apple customers have the opportunity to contact a representative regarding product or technical support through AppleCare’s Support site for quick and answer or feedback, Online Service Assiatnt for repair or service information or through a phone service. To make the phone service more accessible to customers, Apple has separate lines for each of their products. Among its other customer relations tactics, Apple has an Internet service available 24 hours a day 7 days a week. To get face-to-face support, Apple created the Genius Bar in every retail store for technical support or hardware repair.

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