Customer Service Call
Recently, I called Apple's customer service number in regards to my MacBook. When I was first connected I was given an estimated waiting time of 20 minutes. After about 25 minutes of being on hold, a customer service rep picked up. Unfortunately our call was disconnected and I was forced to revisit the waiting process. When I got through again the rep immediately asked me for a contact name and number should we get disconnected. The rep was very friendly and able to answer all of my questions and concerns. At the end of the phone call he recited our conversation back to me. While the representative I worked with was very helpful I found the customer service process to be very complicated and long.